State Farm® Insurance Agent Marsha Veenstra

"I had an extremely disappointing experience with one of the worst agencies in West Michigan. Throughout my time as a client, I received substandard service for both my vehicles and home. My wife had been a client for much longer, but during my seven years with this office, I only spoke to them three times. Each time, I was passed off to a 1-800 number to resolve my issues. I canceled my policy over the phone on March 8, and they requested a confirmation via email. Unfortunately, they ignored my email and continued to charge me for two months. After realizing this, I asked for a refund and was told it would take a few weeks, but that the issue was out of their hands at the local level. A full month after bringing this to their attention, I still have not received my refund. As a licensed loan officer, I work with many insurance companies and offices. While they may be polite over the phone and via email, the level of incompetence I've encountered is unacceptable. I highly recommend staying away from State Farm and Marsha Veenstra's office."

"Marsha, Jenn & the whole team have always been kind, caring and genuinely Listen!!! That is rare in today’s world. I am very grateful. Thx!!! 👍🏼😊"

"I’m sure the other representatives are great. Unfortunately, Michael was not the best person to talk to. He was very condescending and just rude. There were a few moments where I was speechless. After telling me I’ll “never find a better deal” than what he’s offering, I called a State Farm branch a few cities away and they gave me a better quote and way better service."

"I have yet to meet with Jennifer but my interaction with her was excellent."

"Marsha is a gem in this business. She genuinely cares about her customers and goes above and beyond to help. What’s more is that her entire staff is the same way!"

"I recently had the pleasure of working with Marsha Team since specifically Jennifer for my insurance needs, and I must say, their customer service is truly exceptional. From the moment I reached out to them, Jen were friendly, knowledgeable, and went above and beyond to ensure I had the right coverage for my specific needs. She took the time to explain all the details and options available to me, making the entire process seamless and stress-free. Additionally, whenever I had a question or needed assistance, her team was always prompt in responding and provided clear and concise answers. Marsha V team commitment to their customers is evident in every interaction, and I highly recommend them for anyone seeking reliable and top-notch insurance services. We absolutely love Jennifer!!❤️"

"Absolutely LOVE this office. Chelsea and Jennifer have been amazing. They really do care about what is occuring in your personal life."

"It was truly pleasant working with Eddie. She did a fantastic job explaining various coverage options and helping us to find great savings for our auto and home insurance. The savings and her excellent performance definitely exceeded our expectations. Thank you, Eddie!"

"Wonderful staff, I'm glad I'm with them"

"I've had ins thru them for a long time and couldn't ask for a better ins company"

"Hailey did an amazing job getting me a good rate on car and renters insurance. Very friendly and welcoming staff all around as well"

"Very helpful and friendly staff. When I called, I was answered and helped swiftly."

"Great people great prices. I have nothing else to say but 5 stars"

"Marsha Veenstra did a fine job insuring my small business for years. After I retired a few years ago, I looked to her agency to handle all my personal needs. When an issue came up this week, my phone call resulted in immediate attention to the matter by her "top notch" staff. Not only was the matter resolved quickly, I received a followup call the next day confirming the details. Thats the way to run a good business."

"You know those people whose energy and enthusiasm are contagious? The ones that brighten your day and put a smile on your face when you're feeling down or just ho-hum? Jennifer in Marsha Veenstra's office is one of those people. I've had the pleasure of working with her on several occasions now and I always feel better about myself and the day ahead after I hang up the phone. I can tell she cares deeply about her customers and she's willing to put extra time in to make sure everything is just right. I can't say enough about her and if I lived in Michigan, you can bet she'd be handling my insurance and financial needs. - Ryan Stevens, State Farm Agent (CA)"

"Been with this office for 25 years. Same staff."

"Helped my family save money and get the coverage we needed!"

"I just had a accident with one of my vehicles. They took care of everything and quick. I can not say enough great thinks about Jennifer."

"Marsha has been our agent for many years. Reliable, fair, and has provided us with great service. We've had a few claims over the years that have always been handled very fairly. Highly recommended."

"I was prepared to switch to State Farm through your office until my last interaction with Michael Tran. I had mentioned to him that I needed to get all my info from my current homeowners policy to compare. We spoke on Monday and he immediately chastised me for missing a scheduled phone appointment. I am unsure if we had an appointment or not. Once we began our conversation and I asked additional questions, he became agitated and quite rude stating that he had emailed me all that I needed and even to the point of telling me exactly when he sent it. I understand he may have emailed me however; I was confused over a life insurance quote that was sent that I do not recall discussing. I was initially interested in auto insurance. When I asked he raised his voice and argued that we did discuss life insurance. Again, all I was attempting to do was get clarification on a few questions and he was more interested in making sure I knew he was right and that I needed to validate that he has already given me the info. He continued to push almost in a bullying manner and I was quite shocked over this behavior. I will not be doing business with this office and will be sharing my experience with anyone who asks."

"So friendly!"

"Friendly and helpful"

"New auto insurance rates discussed... I wasn't that impressed with the new rates that go into effect in July..."

"You need home auto and life insurance? Look no further! Mike Tran is your man!"

"One of the best agents you can have...never a problem and always the best service and response you could ask for! Get after it!!"